Help & FAQs

Last updated: 22 July 2026

Quick answers to the most common questions we hear from shoppers. Can't find what you're looking for? Write to us at care@themillionblooms.com and we'll get back within 24 hours.

Ordering

How do I place an order?

Pick your product, choose a delivery date and slot on the product page, and add to bag. You can check out as a guest — no account required.

Can I place an order for someone else?

Yes. On the checkout page you can enter separate sender and recipient details. Tick the "I'm ordering for myself" box to skip re-entering your own name and phone.

Do you accept phone orders?

For now we only accept online orders. Our WhatsApp team can help you build a cart, but the checkout still has to be completed on the website.

Can I schedule an order for a future date?

Yes. Every product's calendar picker shows every deliverable date over the next two weeks. Some methods (Same-Day, Midnight, Early Morning) have cutoff times displayed on the picker itself.

Delivery

Where do you deliver?

Currently across Jalandhar, Chandigarh, Ludhiana, Mohali, and Panchkula. Enter your pincode at the top of the page to check serviceability.

What are your delivery time slots?

We support Standard (3–5 days), Same-Day (order before 4 PM), Early Morning (6–9 AM slot), and 90-Minute Express. Midnight surprise delivery is available in select cities.

What if the recipient is not available at the delivery time?

Our delivery partner will attempt delivery once. If nobody is home, the package may be handed over to a neighbour, building security, or a safe location at the address. Please double-check the address and phone number before placing the order.

Can I change the delivery address after placing the order?

Address changes are possible only if the order is still in the "Placed" state. Email care@themillionblooms.com with your order ID and the corrected address as soon as possible.

Payments & refunds

What payment methods do you accept?

UPI, credit & debit cards, net-banking, popular wallets, and Cash on Delivery (COD) where offered.

How do refunds work?

Refunds for verified damaged / wrong / missed deliveries are processed to your original payment method within 7–10 business days. If you'd prefer instant store credit, choose a gift card of equal value at the same time.

Are prices inclusive of GST?

Yes. All prices displayed include applicable GST unless stated otherwise. Shipping fee is shown separately at checkout.

Products

The flowers look slightly different from the picture. Is that OK?

Fresh flowers vary by season and region. Colour, stem length, and bud size may differ slightly from the photo, but the overall theme, colour palette, and monetary value are always preserved. See our Disclaimer for more.

Do you offer cake with egg or eggless?

Where a product supports both options, you'll find a variant selector on the product page. Every food product carries a green square (vegetarian) or red-triangle (contains egg / non-veg) icon next to the name — same as on FSSAI packaging.

Can I personalise a cake with a name?

Yes, if the product has a "Product Options" section on its page. Fill the "Name to write on cake" field before adding to cart — the note flows to the baker with your order.

Account & orders

How do I track my order?

Every confirmation email contains a magic tracking link. You can also visit Track Order and enter your order ID + email.

Do I need an account to order?

No. Guest checkout is fully supported. Registered users only get quicker re-ordering, saved sender/recipient details, and order history.

How do I reset my password?

Use the "Forgot password?" link on the login form. A reset email will be sent to your registered address.

Coupons & gift cards

How do I apply a promo code?

Enter the code at checkout in the "Have a coupon?" field. Only one coupon can be applied per order.

Can I check the balance on my gift card?

Yes. On the checkout page, enter the gift-card code — the current balance is displayed instantly.

My gift card expired. Can it be restored?

Gift cards are valid for 12 months from issue and cannot be restored after expiry. Please contact us within a week of expiry — we occasionally accommodate genuine cases as a goodwill gesture.

Something else?

Drop us a note at care@themillionblooms.com or on the Contact Us form and a real human will reply within a working day.